Privacy policy

Privacy Policy

This privacy policy describes how Canpela (the "Website," "we," "us," or "our") collects, uses, and discloses your personal information when you visit www.canpela.com (the "Website"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other person whose information is collected under this privacy policy.

Please read this privacy policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please do not use the Services.

Changes to this Privacy Policy

We may update this privacy policy from time to time, including to adapt to changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Website, update the "Last Updated" date, and take any other legally required steps.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you through various sources and over the last 12 months. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use information collected about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we receive about you depend on how you interact with our website and use our services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information You Directly Provide

Information you directly provide through our Services may include:

Basic contact information, including your name, address, phone number, and email address. Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information, including username, password, and security questions. Purchase information, including items viewed, items added to the cart, or items added to the wishlist. Customer support information, including information you record in communications with us, such as sending a message through the Services. Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). This may involve the use of cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser settings, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Receive from Third Parties

Lastly, we may receive information about you from third parties, including providers and service providers collecting information on our behalf, such as:

Companies supporting our website and services, such as Shopify. Our payment processors collecting payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and complete your orders, providing you with the products or services you requested, fulfilling our contract with you. When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. All information we receive from third parties is treated in accordance with this privacy policy. We are not responsible for the accuracy of information provided by third parties and not responsible for the policies or practices of third parties. For more information, see the "Third-Party Websites and Links" section below.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications to you regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to write reviews. Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying advertisements for products or services. This may also include using your personal information to better tailor the Services and advertising on our website and other websites. Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend not sharing your username, password, or other access credentials with others. If you believe your account has been compromised, please contact us immediately. Communication with You. We use your personal information to provide customer support and improve our Services. This serves our legitimate interests in being able to respond to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with operating our shop with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand user behavior on the Services (in our legitimate interests in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our website to better tailor the Services, products, and advertising on our website and other websites.

Most browsers accept cookies by default, but you can choose to set your browser settings to remove or reject cookies. Please note that removing or blocking cookies may negatively impact your user experience and may result in certain features and overall functionality not working correctly or no longer being available. Blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain cases, we may disclose your personal information to third parties for legitimate reasons as described in this privacy policy. Such cases may include:

To providers or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). To business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners use your information according to their own privacy policies. If you request or otherwise consent to us sharing certain information with third parties, such as shipping products to you or using social media widgets or login integrations, with your consent. To our corporate affiliates or otherwise within our corporate group to operate our business successfully. In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others. In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (* marked) about users for the purposes stated in the sections "How We Collect and Use Personal Information" and "How We Disclose Personal Information":

Category Categories of Recipients Identifiers such as basic contact details and certain order and account information Commercial information such as order information, purchase information, and customer support information Internet or similar network activity such as usage data Providers and third parties providing services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers) Business and marketing partners Affiliates We do not use or disclose sensitive personal information to infer characteristics about you for the purposes stated above.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content in a public area of the Services, this content is public and accessible to everyone.

We have no control over who has access to the information you provide and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information disclosed by you or received from third parties.

Third-Party Websites and Links

Our website may provide links to third-party websites or other online platforms. If you use links to websites not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restrictions on their use by us or by third parties. Our inclusion of such links does not by itself imply a recommendation of the content on such platforms or their owners or operators unless disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request its deletion.

As of the effective date of this privacy policy, we have no actual knowledge that we "sell" or "share" personal information (as those terms are defined under applicable law) of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information may not be secure while in transit. We recommend not using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain cases, and in some cases, we may deny your request in accordance with applicable law.

Right to Access/Know. You may have the right to request access to the personal information we have stored about you, including details about the types and ways we use and share your information. Right to Delete. You may have the right to request that we delete the personal information we have stored about you. Right to Correction. You may have the right to request that we correct inaccurate personal information about you. Right to Portability. You may have the right to receive a copy of the personal information we have stored about you and request that we transfer it to a third party in certain cases and subject to certain exceptions. Restriction of Processing. You may have the right to ask us to stop or restrict the processing of personal information. Withdrawal of Consent. If we rely on your consent to process your personal information, you may have the right to withdraw that consent. Objection. You may have the right to object to our decision if we deny your request. You can do this by responding directly to our denial. Managing Communication Preferences. We may send you promotional emails, and you can opt out at any time by using the "unsubscribe" option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed. You can exercise any of these rights where specified on our website or by contacting us using the contact information below.

We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can respond to your request. In accordance with applicable law, you may appoint an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable time in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, you may contact us using the contact information below. If you are not satisfied with our response to your complaint, you may have the right, depending on your location, to challenge our decision by contacting us using the contact information below or by filing a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside of the country where you live, including the United States. Your personal information will also be processed by employees and third parties and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or equivalent contracts issued by the UK supervisory authority, if applicable, unless the data transfer is to a country deemed to have an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy or wish to exercise any of your available rights, please email us at info@canpela.com.